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The Hidden Costs Of Lone Worker Check In Systems

In recent times there have been massive changes to the way we work with a huge shift in the amount of work being done by lone, isolated and remote workers [...]

The Hidden Costs Of Lone Worker Check In Systemsadmin2026-05-21T17:09:58+10:00

Choosing Between DIY Monitoring And A 24/7 Professional Monitoring Service

When an alarm is activated: What happens? Who sees it? How fast will they respond? If nobody responds to the alarm, who is protecting your lone workers? [...]

Choosing Between DIY Monitoring And A 24/7 Professional Monitoring ServiceTravis Holland2026-05-21T17:10:03+10:00

Choosing Who To Provide Safety Tools For In 6 Steps

If you provide safety tools for 20% of staff who are exposed to a particular risk, how do you decide who are the 80% who miss out? [...]

Choosing Who To Provide Safety Tools For In 6 Stepsadmin2026-05-21T17:10:09+10:00

Overcoming Resistance: How To Drive Adoption Of Lone Worker Safety Apps

Great safety tech fails if no one uses it. What will slow the uptake - low tech literacy, privacy concerns, time pressures? And how costly are those roadblocks? [...]

Overcoming Resistance: How To Drive Adoption Of Lone Worker Safety AppsTravis Holland2026-05-21T17:10:14+10:00

Working In Remote Areas: Lone Worker Safety Apps Vs Satellite Communication Systems

Working in remote areas without mobile coverage presents a challenging safety gap: if a worker needs help, who will know? And how do you reach them fast enough? [...]

Working In Remote Areas: Lone Worker Safety Apps Vs Satellite Communication SystemsTravis Holland2026-05-21T17:10:19+10:00

Why Mobile Phone Apps Outperform Dedicated Devices For Lone Worker Safety

Dedicated lone worker devices get forgotten, left uncharged and underused. Are you still relying on outdated hardware to keep people safe? [...]

Why Mobile Phone Apps Outperform Dedicated Devices For Lone Worker SafetyTravis Holland2026-05-21T17:10:25+10:00

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MY SAFETY BUDDY
ABN 19 242 821 511

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Ongoing Support

Our support team is in Australia.

Even though My Safety Buddy is simple to use, there are going to be questions from time to time.

All support queries are responded to in less than one business day.

Self-Help Resources

There are comprehensive self-help resources for users who wish to learn a little or a lot about My Safety Buddy.

These include:

Help links throughout the app.

The online My Safety Buddy Learning Centre which contains:

o A series of short videos that explain the various features of My Safety Buddy.

o Getting Started Checklists for users and administrators.

o Quick Start Guides for users and administrators.

Wearable Duress Buttons

The wearable duress buttons can be carried discretely in a pocket, worn on the wrist, or worn around the neck as a pendant.

The wearable duress buttons use a Bluetooth connection to the My Safety Buddy app. They are lightweight (the size of a 50 cent coin) and waterproof (IP66).

The wearable duress buttons are an optional add-on.

Eg. Your phone is out of reach when a client becomes aggressive. You press the duress button on your wrist to discretely activate your emergency Duress Alarm.

Login and Activity Reports

Comprehensive reporting on logins and user activity so you can see who is using My Safety Buddy and how they are using it.

Use the reporting dashboard and the detailed reports to monitor the activity of your users.

Eg. You see from the reports that 10 of your users did not log in last week. You can then follow up with them to understand why and ensure they are using My Safety Buddy as expected.

Journey Monitoring

Use My Safety Buddy to improve user safety on longer drives.

Manage driver fatigue, monitor the safety of the user along their journey, and know they arrived safely at their destination.

Eg. You schedule check ins for every hour on longer drives. At the time of each check in, the driver has 15 minutes to find a suitable location to safely stop their vehicle in order to complete the Check In and take a break.

Create User Groups

Divide your My Safety Buddy users into smaller groups for ease of administration.

This is great for organisations with multiple teams or a number of different work locations.

Administrators can be given permission to see all users or restricted to the users in a particular User Group.

Eg. Your organisation creates a different User Group for each of its four offices. All four User Groups are managed through the Web Portal.

You are working with the team from Office #2 today so you choose to only display the users from Office #2 when using the Web Portal.

Customisable Settings

My Safety Buddy’s settings have been designed to be fully customisable.

This is due to the hugely varying nature of lone and isolated work and the unique needs of each organisation.

Administrators can hide any functionality that their staff do not use in order to simplify the user experience.

Administrators can also lock the settings of their users to control how My Safety Buddy is used by their team.

Eg. Emergency alarms can be enabled or disabled, prompt times can be adjusted, and GPS Location Updates can be turned on or off.

Emergency Notifications

Emergency Notifications are sent as automated voice calls, SMS and/or email to your Emergency Contacts.

Eg. You set up your Emergency Contacts so that in the event of an emergency situation they will receive an automated voice call, SMS and/or email letting them know that you require emergency assistance.

Emergency Contacts

Your Emergency Contacts will be contacted in the event of an emergency.

You may add as many people as you like to be your Emergency Contacts.

Eg. Add John, your Team Leader, and Mary, your Area Manager, to be your Emergency Contacts. In the event of an alarm being activated, Mary and John will be notified immediately.

Note: If you are using the My Safety Buddy 24/7 Monitoring Service, a trained operator will receive the Emergency Notifications no matter what. The operator will only contact Mary or John if the situation requires it.

SMS Broadcasts

Easily send messages by SMS from the Web Portal to one, some, or all of the users in your My Safety Buddy account.

Eg. You send out an SMS to all your staff warning them of a road closure near the office due to a serious traffic accident.

Web Portal and Dashboard

The Web Portal gives you the tools to support the users in your My Safety Buddy account.

The easy-to-use Web Portal allows you to manage your users and to effectively respond to emergency situations including GPS locations mapped on the Dashboard.

You can access the Web Portal from devices with an internet browser (desktop / laptop / tablet).

Eg. One of your staff has activated an alarm. You use the Dashboard to help you quickly identify which staff are nearby who may be able to render assistance.

Real Time Video

Video and/or audio recording will activate in an emergency to ensure your Emergency Contacts have access to as much information as possible to assist you.

The video can be used to verify the alarm is not a false alarm, to assess the severity of the situation, and provide evidence for subsequent investigations or legal proceedings.

Eg. Sarah has activated her Duress Alarm. You immediately call Sarah however she does not answer. You use the streaming video to check if Sarah needs help or if it is a false alarm.

GPS Location (Optional)

Users can set whether My Safety Buddy will send GPS Location Updates throughout the day, only when an Emergency Alarm is triggered, or not at all.

Eg. You choose to have GPS Location Updates turned on for all your staff. When you log in to the My Safety Buddy Web Portal you can see the most recent locations for all your staff throughout the day.

However Josie, who is concerned about her privacy, chooses to set My Safety Buddy to only send a GPS Location Update if she activates an Emergency Alarm.

24/7 Monitoring Service

Emergency Notifications can be sent to My Safety Buddy’s 24/7 Monitoring Service giving you peace of mind that every alarm will be responded to using state of the art technology by a trained Australian operator no matter what.

Eg. When an alarm is activated, the Emergency Notification is sent to one of the trained operators from the My Safety Buddy 24/7 Monitoring Service. The operator will contact you to see what help you need.

Your Emergency Contacts (eg. your team leader or area manager) will then be contacted if the situation requires it.

My Safety Buddy gives you the flexibility whether to have your Emergency Notifications received by the My Safety Buddy 24/7 Monitoring Service or sent directly to your Emergency Contacts.

Man Down

If My Safety Buddy does not detect any movement from your smartphone for a certain period of time, eg. 10 minutes, it will ask if you are OK.

Your Emergency Contacts will then be notified if you do not confirm you are OK.

Eg. While using strong chemicals a lone worker is over powered by the fumes and collapses. My Safety Buddy detects a period of no movement and asks if the worker is OK. The worker fails to check in so My Safety Buddy alerts her Emergency Contacts for her.

*Timings are customisable.

Welfare Checks

Welfare Checks are check ins that are generated automatically by My Safety Buddy at routine intervals as set by the user such as every hour, every 2 hours etc.

Eg. A worker is injured working at height and is no longer able to operate their smartphone.

Fortunately he had Welfare Checks set for every hour and when he does not check in due to his injuries My Safety Buddy will automatically alert his Emergency Contacts for him.

*Timings are customisable.

5 Second Check In

Set up Check Ins throughout your day. If you miss a Check In your Emergency Contacts will be alerted.

At the time of each Check In, you will be prompted to check in by an on screen message. It only takes 5 seconds to complete a Check In!

Eg. A staff member schedules a Check In for the end of a visit at a client’s home. At the end of the visit she is prompted to check in to let her Emergency Contacts know she is safe.

Duress Alarm (Panic Alarm)

Simply shake your phone to activate the emergency Duress Alarm. You can choose whether video or audio will be recorded and sent to your Emergency Contacts.

The emergency Duress Alarm can be activated by:

Shaking the phone.
Using the Duress Alarm button on the home screen.
Using your Duress PIN to activate a silent duress alarm.
Using the wearable duress button.

To avoid false alarms you can adjust the activation shake sensitivity. You can also choose to have a brief opportunity to cancel the alarm prior to your Emergency Contacts being notified.

Eg. A staff member is in the home of a client when a family member becomes aggressive. The staff member simply shakes his phone to activate the Duress Alarm in order to alert his Emergency Contacts immediately.

Emergency Notifications

Emergency Notifications are sent as automated voice calls, SMS and/or email to your Emergency Contacts.

Create User Groups

Divide your My Safety Buddy users into smaller groups for ease of administration.

This is great for organisations with multiple teams of lone workers or a number of different work locations.

Eg. Your organisation creates a different User Group for each of its four offices. All four User Groups are managed through the web portal. You can choose to display users from any or all of the groups when using the Web Portal.

SMS Broadcasts

Easily send messages by SMS to one, some, or all of the users in your My Safety Buddy account.

Eg. You send out an SMS to all your staff warning them of a road closure near the office due to a serious traffic accident.

Web Portal and Dashboard

The Web Portal gives you the tools to support the users in your My Safety Buddy account.

The easy-to-use Web Portal allows you to manage your users and to effectively respond to emergency situations including GPS locations mapped on the Dashboard.

You can access the Web Portal from devices with an internet browser (desktop / laptop / tablet).

Eg. One of your staff has activated an alarm. You use the Dashboard to help you quickly identify which staff are nearby who may be able to render assistance.

Customisable Settings

My Safety Buddy’s settings have been designed to be fully customisable.

This is due to the hugely varying nature of lone and isolated work and the unique needs of each organisation.

Administrators can hide any functionality that their staff do not use in order to simplify the user experience.

Administrators can also lock the settings of their users to control how My Safety Buddy is used by their team.

Eg. Emergency alarms can be enabled or disabled, prompt times can be adjusted, and GPS Location Updates can be turned on or off.

Real Time Video

Video and/or Audio recording will activate in an emergency to ensure your Emergency Contacts have access to as much information as possible to assist you.

It can be used to verify the alarm is not a false alarm, to assess the severity of the situation, and provide evidence for subsequent investigations or legal proceedings.

GPS Location (Optional)

Users can set whether My Safety Buddy will send GPS Location Updates throughout the day, only when an Emergency Alarm is triggered, or not at all.

However Josie, who is concerned about her privacy, chooses to set My Safety Buddy to only send a GPS Location Update if she activates an Emergency Alarm.

Emergency Contacts

Your Emergency Contacts will be contacted in the event of an emergency.

You may add as many people as you like to be your Emergency Contacts.

Eg. Add John, your Team Leader, and Mary, your Area Manager, to be your Emergency Contacts. In the event of an emergency being activated, Mary and John will be notified immediately.

Man Down Alarm

If My Safety Buddy does not detect any movement from your smartphone for a certain period of time, eg. 10 minutes, it will prompt you to check in.

Your Emergency Contacts will be notified if My Safety Buddy does not get a response within a further 5 minutes.

Eg. While using strong chemicals a lone worker is over powered by the fumes and collapses. My Safety Buddy detects a period of no movement and prompts the worker to check in. The worker fails to check in so My Safety Buddy alerts her Emergency Contacts.

*Timings are customisable by the user.

Duress Alarm (Panic Alarm)

Simply shake your phone to activate the Duress Alarm. You can choose whether audio and video will be recorded and sent to your Emergency Contacts.

To avoid false alarms you can adjust the activation shake sensitivity. You also have a brief opportunity to cancel the alarm prior to your Emergency Contacts being notified.

Welfare Checks

Welfare Checks are check ins that are generated automatically by My Safety Buddy at routine intervals* as set by the user such as every hour, every 2 hours etc.

Eg. A worker is injured working at height and is no longer able to operate their smartphone. Fortunately he had Welfare Checks set for every hour and when he does not check in due to his injuries My Safety Buddy will automatically alert his Emergency Contacts.

*Timings are customisable by the user.

24/7 Monitoring Service

Eg. Add people from your organisation such as Mary, your team leader, and John, your area manager, to be your Emergency Contacts.

A trained operator from the My Safety Buddy 24/7 Monitoring Service will receive the Emergency Notifications. The operator will only contact Mary or John if the situation requires it.

My Safety Buddy gives you the flexibility whether to have your Emergency Notifications received by the My Safety Buddy 24/7 Monitoring Service or sent directly to your Emergency Contacts.

5 Second Check In

Set up Check Ins throughout your day. If you miss a Check In your Emergency Contacts will be alerted.

At the time of each Check In, you will be prompted to check in by an on screen message.

Eg. A staff member adds an appointment into My Safety Buddy. At the end of the appointment she is prompted to use the 5 second check in to let her Emergency Contacts know she is safe.

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